Returns, Cancellations and Refunds

1. Faulty, damaged or incorrect items

We take care to ensure that all orders are supplied correctly and in good condition. If your item arrives faulty, damaged or different from what you ordered, please contact us at info.mangomakesstuff@gmail.com with your order number and a description of the issue. Photographs may be helpful.

We will work with you to resolve the issue in accordance with your statutory consumer rights. These rights are not affected by this policy.

2. Change of mind and sizing

For non-personalised items purchased online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions. You then generally have a further 14 days to return the goods after notifying us of cancellation.

Items should be returned unused, in their original condition and, where reasonably possible, with their original packaging. You may be responsible for the direct cost of return postage when cancelling because of a change of mind, where permitted by law.

Please check the sizing information provided on each product page carefully before ordering.

3. Personalised items

Items personalised to your specifications, such as jackets printed with player initials, are generally excluded from the usual change-of-mind cancellation right.

This does not affect your statutory rights if a personalised item is faulty, damaged, incorrectly personalised or otherwise does not conform to the contract.

4. Order cancellations

Our merchandise orders may be placed in monthly batches. If you need to cancel or amend an order, please contact us as soon as possible at info.mangomakesstuff@gmail.com.

We will confirm whether a change is possible, depending on whether the item has already been ordered, personalised or prepared. This does not limit any cancellation rights you have under consumer law.

5. How to contact us

For all returns, cancellations or order queries, please email info.mangomakesstuff@gmail.com and include your order number.

Please contact us before sending an item back so that we can advise you on the appropriate return arrangements.